Frequently asked questions

How do I place an order?

You can place an order through our website by adding the desired items to your cart and completing the checkout process. We accept major credit cards, PayPal, and other popular payment methods.

How long does delivery take?

Typically, standard delivery takes around 7 business days to arrive anywhere in the world. However, please note that the exact delivery time may vary depending on your location.

Do you deliver internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated during the checkout process.

What types of pet products do you sell?

We offer a wide range of products for dogs, cats, birds, fish, and other small pets, including food, treats, toys, grooming supplies, bedding, and more.

How can I find out if a product is in stock?

You can check the availability of a product on its individual product page on our website. Items that are currently out of stock will be clearly marked.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts, sales, and promotions. Be sure to check our "Deals" section or sign up for our newsletter to stay informed about the latest offers.

How can I contact customer support?

You can reach our friendly customer support team by email, phone, or live chat. Our contact information and support hours are available on our website.

Do you support any charitable causes?

Yes, we're proud to partner with the International Fund for Animal Welfare (IFAW) by donating 5% of our profits to support their vital work in animal rescue, conservation and welfare initiatives worldwide.

IFAW is one of the largest and most respected animal welfare charities globally. Their teams work tirelessly in over 40 countries to rescue and protect animals from cruelty, exploitation and natural disasters. From anti-poaching patrols to preserve endangered species, to running emergency relief efforts during events like oil spills, IFAW is at the frontlines fighting for animals in need.

By contributing 5% of our profits, we're honored to provide tangible support to IFAW's remarkable efforts in wildlife rehabilitation, preserving habitats, combating illegal wildlife trade, and advocating for stronger animal protection laws. Our donations help fund their live-saving operations and amplify their voice for animals across the planet.

We believe businesses have a responsibility to the communities and environments we operate in. Partnering with IFAW allows us to leverage our success as a force for good by protecting our world's precious animal life for future generations. We're committed to this ongoing support of IFAW's noble mission.

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